Privacy Policy

1. Who We Are

LOVIUX is operated by HiLoud Solutions S.L. (Tax ID: B43990076), based in Tarragona, Spain. We are the controller of the personal data described in this policy.

Contact: info@loviux.com

2. Categories of Personal Information We Collect

• Identifiers: name, email address, phone number, shipping and billing addresses, IP address
• Commercial information: the products you buy and your order history
• Internet activity: how you browse our site, collected through cookies
• Payment information: handled by our payment processors; we never store your full card number
• Communications: the messages you send us through the contact form or by email

3. How We Use It

• To process, ship and support your orders
• To send you marketing emails, if you asked for them (you can unsubscribe from any email)
• To keep the site secure and prevent fraud
• To improve our website and our service
• To meet our legal and tax obligations

4. Payment Security

All payments are processed securely by Stripe and PayPal. We never store your full card number, and every transaction is encrypted with SSL/TLS.

5. Who We Share Your Data With

We share your data only with:

• Shipping carriers, to deliver your order
• Payment processors (Stripe, PayPal), to handle the transaction
• Our email provider (Brevo), if you subscribe to our newsletter
• Google, if you accept the invitation to review your purchase (Google Customer Reviews)

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined by the California Consumer Privacy Act. We have not done so in the preceding twelve months, and we do not sell the personal information of consumers under 16. The companies listed above are service providers that act on our instructions.

6. Where Your Data Is Processed

LOVIUX is operated from Spain and your data is processed on servers located in the European Union. By placing an order you understand that your information is transferred to and stored in the EU, which has its own data protection rules.

7. Cookies

We use strictly necessary cookies to make the website work and analytics cookies (Google Analytics 4) to understand how it is used. Analytics and marketing cookies load only if you accept them. You can change your choice at any time from “Cookie settings” in the footer, and the details are in our Cookie Policy.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident you have the right to:

• Know what personal information we collect, why, and who we disclose it to
• Request a copy of the personal information we hold about you
• Request that we delete it
• Request that we correct it if it is inaccurate
• Opt out of the sale or sharing of your personal information — we do not sell or share it, so there is nothing to opt out of
• Not be discriminated against for exercising any of these rights

Write to info@loviux.com to make a request. We will verify it against the information we already hold, normally your order email address, and answer within 45 days. An authorised agent may act for you if they provide written permission.

9. Other US State Privacy Rights

Residents of other states with comprehensive privacy laws — including Virginia, Colorado, Connecticut, Utah, Texas, Oregon and Montana — have comparable rights to access, correct, delete and obtain a copy of their personal information, and to opt out of targeted advertising. We honour those requests through the same address: info@loviux.com. If we deny a request, you may ask us to reconsider it.

10. How Long We Keep Your Data

We keep your data for as long as your account is active or as long as we need it to provide our service. Order and invoicing records are kept for the period required by tax law, normally five years.

11. Children

This is an adult store. Our website and products are intended only for adults aged 18 or over. We do not knowingly collect personal information from children, and in particular not from children under 13 as defined by the Children's Online Privacy Protection Act. If you believe a child has given us personal information, write to us at info@loviux.com and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. If a change is significant we will post a notice on the website.