Terms and Conditions

1. General Information

These terms govern your use of this website and any purchase you make through it. The website is operated by HiLoud Solutions, S.L., a Spanish private limited company (Tax ID B43990076, EU VAT number ESB43990076), with its registered office at C/ Prades 19, 43393 Almoster (Tarragona), Spain, and registered in the Commercial Registry of Tarragona.

By using this website and placing an order, you agree to these terms.

2. Age Requirement

This is an adult store. You must be at least 18 years old to use this website and to buy our products. By placing an order you confirm that you meet that requirement.

3. Products and Pricing

• All prices are shown in USD, with any applicable taxes displayed before you confirm your order
• We may change prices at any time without prior notice
• Product images are for illustration; the item you receive may differ slightly
• We keep stock information as accurate as we can, but availability is not guaranteed until we confirm your order

4. Orders and Payment

• An order is confirmed only when you receive our order confirmation email
• We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay, plus the other payment methods shown at checkout
• All payments are processed securely by Stripe
• We may cancel an order if we suspect fraud

5. Shipping

See our Shipping Policy for delivery times, costs and methods.

If delivery fails because of incorrect delivery details or because you do not collect the parcel, the Failed deliveries section of our Returns Policy applies.

6. Returns and Refunds

We accept returns within 30 days of delivery. This is our own commercial policy, not a legal requirement in the United States, and we apply it to every order. For hygiene reasons, intimate products, lubricants and cosmetics sealed for hygiene can only be returned with the hygiene seal intact. See our Returns Policy for the full conditions.

7. Faulty or Incorrect Items

If what arrives is faulty, damaged or not what you ordered, tell us straight away at info@loviux.com. We arrange a free return and send you a replacement or a full refund, shipping included.

8. Taxes and Charges on Delivery

The total shown at checkout includes all taxes and fees. You won't be asked to pay anything on delivery.

9. Intellectual Property

All content on this website, including text, images, logos and design, belongs to HiLoud Solutions S.L. and is protected by copyright. You may not reproduce, distribute or use it without our written permission.

10. Disclaimer of Warranties

To the fullest extent permitted by law, this website and its content are provided “as is”. We do not warrant that the site will be uninterrupted or error free. This does not affect any warranty that applies to the products themselves under the law of your state.

11. Limitation of Liability

To the fullest extent permitted by law, LOVIUX is not liable for indirect, incidental or consequential damages arising from the use of this website or the products bought through it. Some states do not allow these limitations, in which case they do not apply to you.

12. Governing Law

These terms are governed by Spanish law and disputes may be brought before the courts of Tarragona, Spain. If the mandatory consumer protection law of your state gives you rights that cannot be waived by agreement, those rights still apply.

13. Contact

For any question about these terms, write to us at info@loviux.com.